Performance Management

Performance management is simply about managers and employees working together to plan, monitor and review specific work objectives in order to maximise that employee’s contribution to the company

Often mistreated as a box ticking exercise, performance management is a powerful tool to improve a company’s bottom line. And being able to build happier and more productive teams will make you a highly desirable job candidate. In this course you’ll learn how to effectively manage other people’s performance to maximise successful outcomes for the company you work in.

Watch this video for a quick overview of our Performance Management course.


Who is it for?

If you’re involved in the management of other people’s performance, this course is for you. That may include:

  • Directors
  • Managers
  • Team leaders
  • Supervisors
  • HR professionals

Why study this course?

Being able to get the most from a team and help people fulfil their potential is the most valuable skill a manager can possess. If you want to lead people to help companies succeed, then performance management is essential learning:

  • You’ll better understand your role in managing performance
  • You’ll learn to follow an effective performance management process
  • You’ll be able to get the most from any team
  • You’ll be able to create an effective development plan
  • You’ll be better able to address poor performance
  • You’ll reduce conflict and save valuable management time
  • You’ll be better able to align the goals of employees and the company
  • You’ll help inspire, motivate and retain employees
  • You’ll help your company become more productive and successful

Key facts

Average course duration: 3-4 hours. Course content broken down as follows:
  • Accredited e-learning course
  • Printable certificate available
  • Seven high-quality interactive modules
  • Easy step-by-step learning
  • Get downloadable worksheets and video transcripts

Price: GBP 20.00

Why study with ICM?

Practical courses - This course is designed to help you in the real business world, giving you practical skills that you can quickly and easily implement in the workplace.

Interactive and engaging - Learning doesn’t have to be boring. This multi-media course is designed to keep you engaged throughout.

Step-by-step learning - This course is broken down into easy to manage bite-size chunks. From start to finish we take you on an enjoyable learning journey.

Certificated courses - Employers recognise hard work and you will be awarded an official ICM certificate upon successful completion of your course.

Course content

  • 1What is performance management

    • Realise the impact performance management makes on the bottom line
    • Get a clear process for performance management that works for you
    • Learn the vital importance of the annual performance cycle
    • How do you create a development plan that actually works?
    • Become more comfortable at coaching, giving negative feedback and managing poor performance
  • 2Setting objectives

    • Why is it important to set objectives?
    • Learn 3 simple steps for setting effective objectives
    • Why setting personal objectives helps you become a better manager
    • What is a SMART objective and how do you write one?
    • How to make sure management and employee objectives are aligned
    • What is the “Flow Zone” and how can it help to control workplace stress?
  • 3Performance review meetings

    • Why smart objectives are nothing without performance reviews
    • Do you make these performance review mistakes?
    • Learn the 6 steps for holding effective performance review meetings
    • Have you collected evidence to back up your message?
    • How to work in partnership in performance meetings
  • 4Giving and receiving feedback

    • Discover the cheapest and easiest way to motivate a team
    • Understand the vital importance feedback has in personal growth
    • Learn to overcome the fear of giving feedback
    • What’s the EEC model and how will it help you give better feedback?
    • How will SARAH help you receive feedback constructively?
    • Use Johari’s Window to improve self-awareness and team performance
    • Learn why some managers give poor feedback
    • Watch video examples of good feedback
  • 5Leading for performance

    • Understand the important role leadership plays in performance management
    • Learn why great leaders remain flexible and adaptable
    • What is the Ability Motivation Matrix and how can it help you?
    • Learn to adapt different leadership styles for different scenarios
  • 6Coaching for performance

    • Learn how to maximise a person’s performance
    • What is the GROW model and how will it help you improve performance?
    • Challenge individuals to make decisions and solve problems themselves
    • Walk through a scenario and see the GROW model in action
    • Deliver more effective 1-to-1s and informal performance discussions
    • Use the GROW model to stretch yourself
  • 7Tackling poor performance

    • What is the true cost of poor performance?
    • What are the 6 common causes of poor performance
    • What are the 6 main excuses why managers avoid tackling poor performance
    • Discover the 5 steps for quickly dealing with poor performance