Emotional Intelligence

What does it take to be successful? Of course, normal intelligence matters, as do technical skills and experience. But really successful people often score highly in another vital, less talked about area – emotional intelligence.

Emotional intelligence is probably the greatest ‘soft’ skill you can learn in business. In this course you’ll get a firm understanding of what it is and why it’s important. And you’ll have a range of practical tools to take back to the workplace so you’ll start working better with other people to achieve greater results.

Watch this video for a quick overview of our Emotional Intelligence course.


Who is it for?

Improving your emotional intelligence is so critical to success that it’s hard to overstate its importance. So if you’re looking to better your career and life, this training is essential:

  • Directors
  • Managers
  • Team leaders
  • Supervisors
  • All employees

Why study this course?

Being aware of your emotions, and those of others, is essential if you want to effectively work with other people. And if you want to have a successful career, or build a company, you need other people on your side.

  • You’ll become a more successful member of a team
  • You’ll quickly build rapport with customers and provide better service
  • You’ll reduce conflict and save valuable management time
  • You’ll help inspire, motivate and retain employees
  • You’ll become a more liked and successful leader
  • You’ll be more likely to positively influence audiences and clients
  • You’ll remain in control even when you’re experiencing strong emotions

Key facts

Average course duration: 2 hours. Course content broken down as follows:
  • It’s an online e-learning course
  • Five interactive modules
  • Blending text, graphics, images and videos
  • Get downloadable worksheets, video transcripts and factsheets
  • Regular on-going testing as your progress

Price: GBP 10.00

Why study with ICM?

Practical courses - This course is designed to help you in the real business world, giving you practical skills that you can quickly and easily implement in the workplace.

Interactive and engaging - Learning doesn’t have to be boring. This multi-media course is designed to keep you engaged throughout.

Step-by-step learning - This course is broken down into easy to manage bite-size chunks. From start to finish we take you on an enjoyable learning journey.

Certificated courses - Employers recognise hard work and you will be awarded an official ICM certificate upon successful completion of your course.

Course content

  • 1What is emotional intelligence and why is it important?

    • Learn the 4 essential skills of emotional intelligence
    • Better understand how your views influence what happens to you
    • Learn that emotional intelligence can’t be simply learned from theory
    • Discover how emotionally intelligent you really are
  • 2Self-awareness

    • Understand why self-awareness is key to strong emotional intelligence
    • Learn how to better control your emotions
    • What is an “I” statement? And why should you make more of them?
    • Learn 3 ways to build your self-awareness levels
  • 3Self-management

    • What are the 5 main competencies of good self-managers?
    • How does your breathing affect your ability to make rational decisions?
    • What’s the Traffic Light technique (and how does it help you control emotion)?
    • How will “Living the Gap” help you better manage emotions?
    • Learn techniques to better motivate yourself
    • Why are goals important to improving emotional intelligence?
  • 4Social awareness

    • Learn the 3 competencies of social awareness
    • How empathetic are you in the workplace?
    • What is ‘organisational awareness’ and why is it important?
    • Try these 5 techniques to develop organisational awareness
    • What is ‘service orientation’ and how do you get better at it?
  • 5Relationship management

    • Learn to combine self-awareness, social awareness and self-management
    • Get practical tips for building better relationships at work
    • What can top CEOs teach you about relationship management
    • Learn techniques to handle a range of challenging personal interactions
    • What 7 skills do those who are good at building successful relationships possess?