What does it take to be successful? Of course, normal intelligence matters, as do technical skills and experience. But really successful people often score highly in another vital, less talked about area – emotional intelligence.
Emotional intelligence is probably the greatest ‘soft’ skill you can learn in business. In this course you’ll get a firm understanding of what it is and why it’s important. And you’ll have a range of practical tools to take back to the workplace so you’ll start working better with other people to achieve greater results.
Watch this video for a quick overview of our Emotional Intelligence course.
Who is it for?
Improving your emotional intelligence is so critical to success that it’s hard to overstate its importance. So if you’re looking to better your career and life, this training is essential:
Why study this course?
Being aware of your emotions, and those of others, is essential if you want to effectively work with other people. And if you want to have a successful career, or build a company, you need other people on your side.
You’ll become a more successful member of a team
You’ll quickly build rapport with customers and provide better service
You’ll reduce conflict and save valuable management time
You’ll help inspire, motivate and retain employees
You’ll become a more liked and successful leader
You’ll be more likely to positively influence audiences and clients
You’ll remain in control even when you’re experiencing strong emotions
Average course duration: 2 hours. Course content broken down as follows:
It’s an online e-learning course
Five interactive modules
Blending text, graphics, images and videos
Get downloadable worksheets, video transcripts and factsheets
Regular on-going testing as your progress
Price: GBP 10.00
Why study with ICM?
Practical courses - This course is designed to help you in the real business world, giving you practical skills that you can quickly and easily implement in the workplace.
Interactive and engaging - Learning doesn’t have to be boring. This multi-media course is designed to keep you engaged throughout.
Step-by-step learning - This course is broken down into easy to manage bite-size chunks. From start to finish we take you on an enjoyable learning journey.
Certificated courses - Employers recognise hard work and you will be awarded an official ICM certificate upon successful completion of your course.
1What is emotional intelligence and why is it important?
Learn the 4 essential skills of emotional intelligence
Better understand how your views influence what happens to you
Learn that emotional intelligence can’t be simply learned from theory
Discover how emotionally intelligent you really are
Understand why self-awareness is key to strong emotional intelligence
Learn how to better control your emotions
What is an “I” statement? And why should you make more of them?
Learn 3 ways to build your self-awareness levels
What are the 5 main competencies of good self-managers?
How does your breathing affect your ability to make rational decisions?
What’s the Traffic Light technique (and how does it help you control emotion)?
How will “Living the Gap” help you better manage emotions?
Learn techniques to better motivate yourself
Why are goals important to improving emotional intelligence?
Learn the 3 competencies of social awareness
How empathetic are you in the workplace?
What is ‘organisational awareness’ and why is it important?
Try these 5 techniques to develop organisational awareness
What is ‘service orientation’ and how do you get better at it?
Learn to combine self-awareness, social awareness and self-management
Get practical tips for building better relationships at work
What can top CEOs teach you about relationship management
Learn techniques to handle a range of challenging personal interactions
What 7 skills do those who are good at building successful relationships possess?